Despite worthiest efforts, critical incidents - including data breaches, patient injury or death, child or elder abuse - affect even the best run organizations. This program will highlight required time-sensitive actions; legal obligations; applicable laws and regulations; provider and vendor obligation and duties; and risk self-assessment steps.

• Recognize key information that should be collected at every event
• Identify tactics, timelines, notification triggers and resources
• Recognize common patient and family motivations that lead to litigation, and approaches to mitigate legal action

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